Run healthcare operations. Find healthcare talent.

Paloma Cares

Paloma Cares is the healthcare operations platform. Paloma Talent is the independent workforce platform. Paloma Clinical is the current agency operations application on Paloma Cares, the one an agency runs its day on: one record for the whole operation, used by the intake coordinator, the scheduler, the nurse in the home, the director of nursing, the biller, the person responsible for personnel files and the owner. Nobody re-keys what somebody else already entered.

It is built for organizations that deliver care outside the hospital and are held to account for it by several parties at once: a pharmacy or payer that wants proof of the visit, a physician whose order governs it, a state or accrediting body that will inspect the records, and a clinician who expects to be paid correctly.

The reasoning behind each of those rows is set out on the platform page, and the reason compliance sits at the center is on continuous compliance. How the product looks is shown on palomacares.com, with a working demonstration agency that anyone can open.

Who works in it

An operating system is judged by whether each person in the agency can do their own job in it without asking someone else for a copy. Paloma Clinical is organized around those people.

• Intake and coordination. A referral becomes a patient, an order and a staffing requirement in one pass, with the customer’s own requirements already attached.
• Scheduling. Visits are booked against the order’s frequency, the authorization that remains and the clinicians who are ready for that patient on that date.
• Clinicians in the field. The day’s visits, the governing order and a guided note on a phone, with nothing to re-enter at home.
• Clinical leadership. A review queue of every submitted note, the exceptions that need a decision, and the standing of each clinician’s file.
• Billing. What can be billed, what cannot and exactly why, priced from each customer’s terms.
• The owner or administrator. What needs attention today across patients, staff clearance, clinical review and billing, as a list of specific items.
• The agency’s customers. Authorized pharmacy users can access role-appropriate information for their pharmacy, such as assigned patients, reviewed clinical information, referrals or invoices.

Paloma Talent

Paloma Talent is a workforce product for any healthcare organization: a home infusion agency, an infusion suite, a Medicare-certified home health agency, a hospice, a private duty company, a Medicaid or VA provider, a staffing company. It does not depend on the organization’s service line, and it does not depend on using Paloma Cares.

It starts from what the organization needs: a role, the skills the work implies, a place and a date. It returns people near that place, with the evidence behind each match kept visible, and it keeps that evidence with the candidate through contact, application and hire. A prospect is a lead and is described as one: a license reads as unverified until the organization verifies it through its own hiring process.

Clinicians use the other side of the same product. Open healthcare roles are published without naming the client, and a clinician builds one profile that can be used for more than one opportunity.

Paloma Talent stands on its own as a healthcare workforce platform. The public jobs board reflects active recruiting demand, and the same network is what a patient-driven staffing need in Paloma Cares extends into.

The two together

Either product is useful alone. The advantage of using both is the join between them. By the time a referral is confirmed, the clinical record already holds what a recruiter would ask for: where care will be delivered, the therapy, the disciplines permitted, the frequency and the start date. In most organizations someone leaves the chart, opens a job board and describes all of that again.

With both products, staffing is searched from the patient’s chart. The organization’s own eligible clinicians come first, measured against the same readiness rules the schedule enforces. When nobody on the roster can cover the case, the same requirement extends to Paloma Talent, with no patient-identifying details leaving the agency. The clinician who is hired enters the agency’s own file, and the visit is scheduled from it.

Clinical demand meets workforce supply →

What does not change with the product

The same commitments hold in both products. A fact is recorded once and read everywhere. A value the system does not hold is shown as missing, never filled with a default. A typed credential, an uploaded copy and a check with the issuing source are named differently, because they are different levels of assurance. Each agency’s records are separated from every other agency’s where the data is kept, not only on the screen. And an agency can take a complete copy of its own data out.

Service lines and payers are added to the same record, so an organization that grows into a second line of business keeps one roster, one set of patients, one compliance record and one set of books. Why the lines are taken one at a time →